Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
We at SYNAXON Services are here for you. Whether you have questions about our products or would like to register for our pilot programmes. You can find help here!
SYNAXON Services Support
Pilot program: Managed EDR
You can apply for the current pilot program here.
Required fields are marked with an asterisk*
{"xsrfToken":"58170c07416374c57b7a548fbb52f119a3ffdd86_lout","branding":{"id":"9","key":"smst","name":"SYNAXON Services","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7f8fa57c-4103-4ce6-aedb-377f9828e1ed/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDBmZGNhZC0wMGExLTQzNzMtYTVhZi1hMjVlYTM0NjhlNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmOGZhNTdjLTQxMDMtNGNlNi1hZWRiLTM3N2Y5ODI4ZTFlZCI6WyJyZWFkIl19LCJleHAiOjE3NzA5NzkxMDQsIm5iZiI6MTc3MDk3ODUwNH0.cSfv42SbOYArVqJ6Pj6EahBWetaqN9sz1s0IknxxHUg&client=700fdcad-00a1-4373-a5af-a25ea3468e76&mode=fit","logoId":"7f8fa57c-4103-4ce6-aedb-377f9828e1ed","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Synaxon Help Center","sharedPortalName":"Synaxon Help Center","userInitialAnnouncementHeader":"Do you need help or support? Here you can send requests to the support and content management.","userInitialAnnouncementMessageWiki":"<p><b>Support Tel.:</b> 05207 / 9299-333</p>\n<p>In EGIS there are numerous contributions that can help you:<br> <a href=\"https://egis-online.co.uk/cgi-bin/WebObjects.exe/EGIS.woa?page=WPHelpAndInstructionPage\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">EGIS Help and Instructions</a></p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen im SYNAXON Help Center.","sharedPortalName":"SYNAXON Help Center","announcementHeader":"Hier kannst du Anfragen an das passende Synaxon Team stellen.","announcementMessage":"Im EGIS gibt es zahlreiche Beiträge, die dir helfen können:\n[EGIS-Hilfe und -Anleitungen|https://egis-online.de/cgi-bin/WebObjects.exe/EGIS.woa?page=WPHelpAndInstructionPage]\n\nDie Portale \"EGIS Support\", \"EGIS Support UK\" & \"Partnerbetreuung\" wurden zum neuen Portal \"Support\" zusammengeführt.","localeDisplayName":"German (Germany)"},"en-US":{"localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Synaxon Help Center","sharedPortalName":"Synaxon Help Center","announcementHeader":"Do you need help or support? Here you can send requests to the support and content management.","announcementMessage":"*Support Tel.:* 05207 / 9299-333\n\nIn EGIS there are numerous contributions that can help you:\n[EGIS Help and Instructions|https://egis-online.co.uk/cgi-bin/WebObjects.exe/EGIS.woa?page=WPHelpAndInstructionPage]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-GB","portalThemeColor":"#003c3c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDBmZGNhZC0wMGExLTQzNzMtYTVhZi1hMjVlYTM0NjhlNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzA5NzkxMDQsIm5iZiI6MTc3MDk3ODUwNH0.FV0e0-8Drzj8Yan2bhUO-RTNcNEHKvjN1NVxJ8YQ4-4&client=700fdcad-00a1-4373-a5af-a25ea3468e76&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#003c3c","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"9","key":"smst","projectId":10050,"serviceDeskId":9,"name":"SYNAXON Services","description":"<p>We at SYNAXON Services are here for you. Whether you have questions about our products or would like to register for our pilot programmes. You can find help here!</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"285","name":"Pilot program: Managed Security Audit","descriptionHtml":"","callToAction":"Pilot program: Managed Security Audit","introHtml":"<p>You can apply for the current pilot program here.</p>","icon":10498,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[37],"key":""},{"id":"317","name":"Einreichen von Knowledge Base Artikeln","descriptionHtml":"<p>Vielen Dank, dass du dein Wissen und deine Best Practices mit der Community teilen möchtest. Gerne bieten wir dafür einen Platz in unserer Knowledge Base.</p>\n<p>Wir haben eine Bitte: Solltest du in deinem Artikel Bilder integriert haben, reiche diese bitte separat als Anhang ein und verweise im Text auf das jeweilige Bild. So können wir deinen Artikel qualitativ bestmöglich umsetzen.</p>","callToAction":"Einreichen von Knowledge Base Artikeln","introHtml":"<p>Du möchtest dein Wissen mit der Community teilen? Fülle einfach das folgende Formular aus.</p>","icon":10487,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[37],"key":""},{"id":"286","name":"Pilot program: Managed EDR\t","descriptionHtml":"","callToAction":"Pilot program: Managed EDR\t","introHtml":"<p>You can apply for the current pilot program here.</p>","icon":10498,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[37],"key":""},{"id":"246","name":"M365 (CSP) - Support","descriptionHtml":"","callToAction":"M365 (CSP) - Support","introHtml":"<p>M365 (CSP) - Support</p>","icon":10518,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[37],"key":""},{"id":"1202","name":"Marketplace Produkt Support","descriptionHtml":"","callToAction":"Marketplace Produkt Support","introHtml":"","icon":10670,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[342],"key":""},{"id":"244","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Technical support / portal enquiries</p>","icon":10466,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[37],"key":""},{"id":"166","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"167","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"309","name":"Hersteller Support","descriptionHtml":"","callToAction":"Hersteller Support","introHtml":"","icon":10472,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"308","name":"Hersteller Support","descriptionHtml":"","callToAction":"Hersteller Support","introHtml":"<p>Hersteller Support für Mail-Anfragen</p>","icon":10511,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"373","name":"Infrastruktur","descriptionHtml":"","callToAction":"Infrastruktur","introHtml":"","icon":10503,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"356","name":"Interne Tickets","descriptionHtml":"","callToAction":"Interne Tickets","introHtml":"","icon":10469,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"162","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"SYNAXON Services Support"},{"id":342,"name":"Marketplace Produkt Support"}],"orderMapping":{"64":[317],"55":[286],"342":[1202],"37":[244,246,286,285,317],"31":[162]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"896bea43-8a8a-3888-ae09-00f8942c4bb7","appLinkName":"System Confluence","appLinkUrl":"https://synaxon.atlassian.net/wiki","spaceKey":"SMST","spaceName":"SMS Technik","spaceUrl":"https://synaxon.atlassian.net/wiki/spaces/SMST","isServer":false},"labels":[],"projectKey":"SYSTE","serviceDeskId":9,"kbLinkDomainURLs":["https://synaxon.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SYSTE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDBmZGNhZC0wMGExLTQzNzMtYTVhZi1hMjVlYTM0NjhlNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzA5Nzk3MDQsIm5iZiI6MTc3MDk3ODUwNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.RJNp-drlb0BVVW3VittooX_c-qyQjpo30nY6A77-nXM","targetCollection":"upload-project-10050","endpointUrl":"https://api.media.atlassian.com","clientId":"700fdcad-00a1-4373-a5af-a25ea3468e76","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":286,"projectId":10050,"issueType":{"id":"10230","name":"Pilot"},"form":{"name":"Pilot program: Managed EDR\t","descriptionHtml":"","callToAction":"Pilot program: Managed EDR\t","intro":"<p>You can apply for the current pilot program here.</p>","instructions":"","icon":10498,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Bewerbung Pilotprogramm"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/286","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/286","calendarParams":{"firstDay":1,"date":"2026-02-13T11:28:24+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"896bea43-8a8a-3888-ae09-00f8942c4bb7","appLinkName":"System Confluence","appLinkUrl":"https://synaxon.atlassian.net/wiki","spaceKey":"SMST","spaceName":"SMS Technik","spaceUrl":"https://synaxon.atlassian.net/wiki/spaces/SMST","isServer":false},"labels":[],"projectKey":"SYSTE","serviceDeskId":9,"kbLinkDomainURLs":["https://synaxon.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDBmZGNhZC0wMGExLTQzNzMtYTVhZi1hMjVlYTM0NjhlNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzA5Nzk3MDQsIm5iZiI6MTc3MDk3ODUwNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.RJNp-drlb0BVVW3VittooX_c-qyQjpo30nY6A77-nXM","targetCollection":"upload-project-10050","endpointUrl":"https://api.media.atlassian.com","clientId":"700fdcad-00a1-4373-a5af-a25ea3468e76","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3244868306143709,"updated":"2025-12-05T12:30:26.381173829Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[286],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3244868306143709,"name":"Pilotphase: Managed Network","submit":{"lock":false,"pdf":true},"templateFormUuid":"925ac1e2-5824-4391-bba9-80c3514b9407"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"a2802188-7b3a-4dbf-9665-8faa315cd8d8"},"content":[{"type":"text","text":"Vorbemerkung"}]},{"type":"paragraph","attrs":{"localId":"e327fbb6-d9b9-4e68-9997-d3881f12fac7"},"content":[{"type":"text","text":"Du möchtest als einer der ersten Partner einen Blick auf unser neues Produkt werfen. Mit diesem Formular kannst du dich für die Pilotphase registrieren."}]},{"type":"heading","attrs":{"level":3,"localId":"683874ef-d16f-4d1c-873d-b57f332e3287"},"content":[{"type":"text","text":"Was wir gerne wissen möchten:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"3e5ea0a0-d967-40f3-9d2f-7e98216ea873"},"content":[{"type":"text","text":"Wir werden dich bitten, während der Pilotphase ein kurzes Feedback-Formular mit einer Bewertung auszufüllen."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4b487f6c-caf1-4088-aff3-e5f7c10b3786"},"content":[{"type":"text","text":"Was gefällt dir an dem neuen Produkt und wie wird es dir bei deiner täglichen Arbeit helfen?"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2f51b210-9e5c-49c2-bb64-9a2b73c6733c"},"content":[{"type":"text","text":"Gibt es etwas, was dir nicht gefällt? Fehlt eine wichtige Funktion?"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f4a63079-24dc-495b-8fc9-32fe79677b4c"},"content":[{"type":"text","text":"Konntest du irgendwelche Fehler entdecken?"}]}]}]},{"type":"heading","attrs":{"level":3,"localId":"92e7b618-2721-47e1-be26-23312c727311"},"content":[{"type":"text","text":"Wichtiger Hinweis zur Teilnahme","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"778fca2d-1f61-4b30-aebd-4534cdb51a68"},"content":[{"type":"text","text":"Für die Teilnahme an der Pilotphase benötigst du mindestens "},{"type":"text","text":"ein Omada Gerät","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"c30967e3-b7bf-4d54-b4c3-979a1cfde11d"},"content":[{"type":"text","text":"Falls du aktuell kein geeignetes Gerät besitzt, unterstützen wir dich gern."},{"type":"hardBreak"},{"type":"text","text":"Für ausgewählte Pilotpartner stehen "},{"type":"text","text":"Sonderkonditionen","marks":[{"type":"strong"}]},{"type":"text","text":" des Herstellers zur Verfügung, über die du dir kostengünstig ein Omada Gerät für den Test sichern kannst."}]},{"type":"heading","attrs":{"level":3,"localId":"f47cd5d6-b081-42fc-b836-68ae90878833"},"content":[{"type":"text","text":"Bitte beachte:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"499f5dae-2d33-4738-83e9-fc4e0b6ff734"},"content":[{"type":"text","text":"Für die Kommunikation in unseren Pilotprogrammen nutzen wir hauptsächlich Microsoft Teams. Eine entsprechende Einladung erhälst du mit der Aktivierung im Pilotprogramm. Der Support über unser Ticketsystem ist noch nicht eingerichtet."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5e5aabbc-09b8-488c-8077-0b7823c924b0"},"content":[{"type":"text","text":"Mit der Aktivierung im Pilotprogramm bekommst du ebenfalls einen Einladungslink für das neue Produkt auf unserer Roadmap, um Wünsche eintragen und bewerten zu können. Diesen Link darfst du gern mit deinen "},{"type":"text","text":"Mitarbeitern","marks":[{"type":"strong"}]},{"type":"text","text":" teilen."}]}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"30b3c2c1-bc3e-44c6-96a0-bb4ce3f0c556"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"236187c1-c407-45c4-a605-08fa2ea3a84f"},"content":[{"type":"text","text":"Kurzbeschreibung"}]},{"type":"paragraph","attrs":{"localId":"1e0d0580-6128-42cd-822e-10eef88fb7c2"},"content":[{"type":"text","text":"Mit Managed Network bietest du deinen Kunden eine moderne Netzwerkinfrastruktur auf Basis von TP Link Omada. Wenn du die Geräte über uns bestellst, erhältst du Zugriff auf ein zentrales Portal, über das du alle Omada Installationen verwalten, überwachen und warten kannst. Du steuerst Updates, passt Einstellungen an und behältst den Zustand der Geräte im Blick. Die Hardware gehört dir und wird von dir eingerichtet, dadurch bleibst du unabhängig und kannst eine leistungsstarke und flexible Lösung anbieten, die im Alltag wirklich entlastet."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"6957bca7-312d-4504-88ab-df5df8cabbe4"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","attrs":{"localId":"14f70022-49e4-4640-8503-5b132aa0b19b"},"content":[{"type":"text","text":"Datenerfassung"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"25f290f8-a86f-42f8-9618-abf9a8b671d4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"de71785e-1476-4c65-9833-3bca0078b260"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"b54c7802-6cc9-49ab-98af-2cffb1f107a2"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"a759e4db-098e-493e-8994-3a19407f1b1a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"203969cf-9690-446a-8eb1-9a94b7bcac24"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"8a1b4b99-e11f-418f-adf9-33e058bc52ab"}},{"type":"rule"}]}],"conditions":{"15":{"i":{"co":{"cIds":{"14":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"13":{"i":{"co":{"cIds":{"9":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["13"]},"2":{"conditions":["15","13"]}},"questions":{"12":{"type":"cs","label":"Wie viel Zeit planst du für das Pilotprogramm?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Weniger als 1 Stunde pro Woche","other":false},{"id":"2","label":"1-5 Stunden pro Woche","other":false},{"id":"3","label":"Intensiver Test in den nächsten 2-4 Wochen","other":false},{"id":"0","label":"Andere …","other":true}],"questionKey":""},"8":{"type":"ts","label":"Email-Adresse (für Portalzugriff):","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"cs","label":"Welche Gewichtung hat das Produkt in deinem Portfolio?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"1. Ganz nett (Vervollständigung Portfolio)","other":false},{"id":"2","label":"2.","other":false},{"id":"3","label":"3.","other":false},{"id":"4","label":"4.","other":false},{"id":"5","label":"5.","other":false},{"id":"6","label":"6.","other":false},{"id":"7","label":"7.","other":false},{"id":"8","label":"8.","other":false},{"id":"9","label":"9.","other":false},{"id":"10","label":"10. Wichtigstes Produkt im Portfolio","other":false}],"questionKey":""},"10":{"type":"ts","label":"Partner Nummer:","description":"","validation":{"rq":true},"jiraField":"customfield_10078","questionKey":""},"14":{"type":"cs","label":"Bewerbung absenden","description":"Ich habe verstanden, wozu dieses Produkt da ist und möchte meine Bewerbung zur Pilotphase fortsetzen.","validation":{"rq":false},"choices":[{"id":"1","label":"Ja","other":false},{"id":"2","label":"Nein","other":false}],"questionKey":""},"3":{"type":"cs","label":"Welches Potenzial hat dieses Produkt?","description":" Mit wie vielen zu Kunden, wirst du das Produkt später nutzen?","validation":{"rq":true},"choices":[{"id":"2","label":"01 - 19","other":false},{"id":"3","label":"20 - 49","other":false},{"id":"4","label":"50 - 99","other":false},{"id":"5","label":"mehr als 100 Kunden","other":false}],"questionKey":""},"11":{"type":"ts","label":"Name:","description":"","validation":{"rq":true},"jiraField":"customfield_10156","questionKey":""},"9":{"type":"cs","label":"Ich habe alle Punkte gelesen, verstanden und akzeptiert.","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Ja","other":false},{"id":"2","label":"Nein","other":false}],"questionKey":""}}},"uuid":"925ac1e2-5824-4391-bba9-80c3514b9407"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3244868306143709,"updated":"2025-12-05T12:30:26.381173829Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[286],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3244868306143709,"name":"Pilotphase: Managed Network","submit":{"lock":false,"pdf":true},"templateFormUuid":"925ac1e2-5824-4391-bba9-80c3514b9407"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"a2802188-7b3a-4dbf-9665-8faa315cd8d8"},"content":[{"type":"text","text":"Vorbemerkung"}]},{"type":"paragraph","attrs":{"localId":"e327fbb6-d9b9-4e68-9997-d3881f12fac7"},"content":[{"type":"text","text":"Du möchtest als einer der ersten Partner einen Blick auf unser neues Produkt werfen. Mit diesem Formular kannst du dich für die Pilotphase registrieren."}]},{"type":"heading","attrs":{"level":3,"localId":"683874ef-d16f-4d1c-873d-b57f332e3287"},"content":[{"type":"text","text":"Was wir gerne wissen möchten:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"3e5ea0a0-d967-40f3-9d2f-7e98216ea873"},"content":[{"type":"text","text":"Wir werden dich bitten, während der Pilotphase ein kurzes Feedback-Formular mit einer Bewertung auszufüllen."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4b487f6c-caf1-4088-aff3-e5f7c10b3786"},"content":[{"type":"text","text":"Was gefällt dir an dem neuen Produkt und wie wird es dir bei deiner täglichen Arbeit helfen?"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2f51b210-9e5c-49c2-bb64-9a2b73c6733c"},"content":[{"type":"text","text":"Gibt es etwas, was dir nicht gefällt? Fehlt eine wichtige Funktion?"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f4a63079-24dc-495b-8fc9-32fe79677b4c"},"content":[{"type":"text","text":"Konntest du irgendwelche Fehler entdecken?"}]}]}]},{"type":"heading","attrs":{"level":3,"localId":"92e7b618-2721-47e1-be26-23312c727311"},"content":[{"type":"text","text":"Wichtiger Hinweis zur Teilnahme","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"778fca2d-1f61-4b30-aebd-4534cdb51a68"},"content":[{"type":"text","text":"Für die Teilnahme an der Pilotphase benötigst du mindestens "},{"type":"text","text":"ein Omada Gerät","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"c30967e3-b7bf-4d54-b4c3-979a1cfde11d"},"content":[{"type":"text","text":"Falls du aktuell kein geeignetes Gerät besitzt, unterstützen wir dich gern."},{"type":"hardBreak"},{"type":"text","text":"Für ausgewählte Pilotpartner stehen "},{"type":"text","text":"Sonderkonditionen","marks":[{"type":"strong"}]},{"type":"text","text":" des Herstellers zur Verfügung, über die du dir kostengünstig ein Omada Gerät für den Test sichern kannst."}]},{"type":"heading","attrs":{"level":3,"localId":"f47cd5d6-b081-42fc-b836-68ae90878833"},"content":[{"type":"text","text":"Bitte beachte:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"499f5dae-2d33-4738-83e9-fc4e0b6ff734"},"content":[{"type":"text","text":"Für die Kommunikation in unseren Pilotprogrammen nutzen wir hauptsächlich Microsoft Teams. Eine entsprechende Einladung erhälst du mit der Aktivierung im Pilotprogramm. Der Support über unser Ticketsystem ist noch nicht eingerichtet."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5e5aabbc-09b8-488c-8077-0b7823c924b0"},"content":[{"type":"text","text":"Mit der Aktivierung im Pilotprogramm bekommst du ebenfalls einen Einladungslink für das neue Produkt auf unserer Roadmap, um Wünsche eintragen und bewerten zu können. Diesen Link darfst du gern mit deinen "},{"type":"text","text":"Mitarbeitern","marks":[{"type":"strong"}]},{"type":"text","text":" teilen."}]}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"30b3c2c1-bc3e-44c6-96a0-bb4ce3f0c556"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"236187c1-c407-45c4-a605-08fa2ea3a84f"},"content":[{"type":"text","text":"Kurzbeschreibung"}]},{"type":"paragraph","attrs":{"localId":"1e0d0580-6128-42cd-822e-10eef88fb7c2"},"content":[{"type":"text","text":"Mit Managed Network bietest du deinen Kunden eine moderne Netzwerkinfrastruktur auf Basis von TP Link Omada. Wenn du die Geräte über uns bestellst, erhältst du Zugriff auf ein zentrales Portal, über das du alle Omada Installationen verwalten, überwachen und warten kannst. Du steuerst Updates, passt Einstellungen an und behältst den Zustand der Geräte im Blick. Die Hardware gehört dir und wird von dir eingerichtet, dadurch bleibst du unabhängig und kannst eine leistungsstarke und flexible Lösung anbieten, die im Alltag wirklich entlastet."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"6957bca7-312d-4504-88ab-df5df8cabbe4"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","attrs":{"localId":"14f70022-49e4-4640-8503-5b132aa0b19b"},"content":[{"type":"text","text":"Datenerfassung"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"25f290f8-a86f-42f8-9618-abf9a8b671d4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"de71785e-1476-4c65-9833-3bca0078b260"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"b54c7802-6cc9-49ab-98af-2cffb1f107a2"}},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"a759e4db-098e-493e-8994-3a19407f1b1a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"203969cf-9690-446a-8eb1-9a94b7bcac24"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"8a1b4b99-e11f-418f-adf9-33e058bc52ab"}},{"type":"rule"}]}],"conditions":{"15":{"i":{"co":{"cIds":{"14":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"13":{"i":{"co":{"cIds":{"9":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["13"]},"2":{"conditions":["15","13"]}},"questions":{"12":{"type":"cs","label":"Wie viel Zeit planst du für das Pilotprogramm?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Weniger als 1 Stunde pro Woche","other":false},{"id":"2","label":"1-5 Stunden pro Woche","other":false},{"id":"3","label":"Intensiver Test in den nächsten 2-4 Wochen","other":false},{"id":"0","label":"Andere …","other":true}],"questionKey":""},"8":{"type":"ts","label":"Email-Adresse (für Portalzugriff):","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"cs","label":"Welche Gewichtung hat das Produkt in deinem Portfolio?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"1. Ganz nett (Vervollständigung Portfolio)","other":false},{"id":"2","label":"2.","other":false},{"id":"3","label":"3.","other":false},{"id":"4","label":"4.","other":false},{"id":"5","label":"5.","other":false},{"id":"6","label":"6.","other":false},{"id":"7","label":"7.","other":false},{"id":"8","label":"8.","other":false},{"id":"9","label":"9.","other":false},{"id":"10","label":"10. Wichtigstes Produkt im Portfolio","other":false}],"questionKey":""},"10":{"type":"ts","label":"Partner Nummer:","description":"","validation":{"rq":true},"jiraField":"customfield_10078","questionKey":""},"14":{"type":"cs","label":"Bewerbung absenden","description":"Ich habe verstanden, wozu dieses Produkt da ist und möchte meine Bewerbung zur Pilotphase fortsetzen.","validation":{"rq":false},"choices":[{"id":"1","label":"Ja","other":false},{"id":"2","label":"Nein","other":false}],"questionKey":""},"3":{"type":"cs","label":"Welches Potenzial hat dieses Produkt?","description":" Mit wie vielen zu Kunden, wirst du das Produkt später nutzen?","validation":{"rq":true},"choices":[{"id":"2","label":"01 - 19","other":false},{"id":"3","label":"20 - 49","other":false},{"id":"4","label":"50 - 99","other":false},{"id":"5","label":"mehr als 100 Kunden","other":false}],"questionKey":""},"11":{"type":"ts","label":"Name:","description":"","validation":{"rq":true},"jiraField":"customfield_10156","questionKey":""},"9":{"type":"cs","label":"Ich habe alle Punkte gelesen, verstanden und akzeptiert.","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Ja","other":false},{"id":"2","label":"Nein","other":false}],"questionKey":""}}},"uuid":"925ac1e2-5824-4391-bba9-80c3514b9407"},"linkedJiraFields":["customfield_10078","customfield_10156"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}