{"xsrfToken":"220380ba0ff6b34f4bbecac24a6e4e9326597a77_lout","branding":{"id":"2","key":"ip","name":"EGIS Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen im Synaxon Help Center.","sharedPortalName":"Synaxon Help Center","userInitialAnnouncementHeader":"Hier kannst du Anfragen an das passende Synaxon Team stellen.","userInitialAnnouncementMessageWiki":"<p>Im EGIS gibt es zahlreiche Beiträge, die dir helfen können:<br> <a href=\"https://egis-online.de/cgi-bin/WebObjects.exe/EGIS.woa?page=WPHelpAndInstructionPage\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EGIS Hilfe und Anleitungen</a></p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Synaxon Help Center.","sharedPortalName":"Synaxon Help Center","announcementHeader":"Hier kannst du Anfragen an das passende Synaxon Team stellen.","announcementMessage":"Im EGIS gibt es zahlreiche Beiträge, die dir helfen können:\n[EGIS Hilfe und Anleitungen|https://egis-online.de/cgi-bin/WebObjects.exe/EGIS.woa?page=WPHelpAndInstructionPage]","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"localeDisplayName":"Englisch (Vereinigte Staaten)"},"en-GB":{"helpCenterTitle":"Welcome to the Synaxon Help Center","sharedPortalName":"Synaxon Help Center","announcementHeader":"Do you need help or support? Here you can send requests to the support and content management.","announcementMessage":"*Support Tel.:* 05207 / 9299-333\n\nIn EGIS there are numerous contributions that can help you:\n[EGIS Help and Instructions|https://egis-online.co.uk/cgi-bin/WebObjects.exe/EGIS.woa?page=WPHelpAndInstructionPage]","localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#3e8c9c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/13399bb4-b982-47cf-b30b-6a50dcaadff7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDBmZGNhZC0wMGExLTQzNzMtYTVhZi1hMjVlYTM0NjhlNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzMzk5YmI0LWI5ODItNDdjZi1iMzBiLTZhNTBkY2FhZGZmNyI6WyJyZWFkIl19LCJleHAiOjE3MTQyMTk2NjIsIm5iZiI6MTcxNDIxOTA2Mn0.z1DNrcDvn-hWLtc7ndzAufIP8NfuJnIfgQOwRcqNZEk&client=700fdcad-00a1-4373-a5af-a25ea3468e76&height=300&mode=fit","bannerMediaApiFileId":"13399bb4-b982-47cf-b30b-6a50dcaadff7","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"ip","projectId":10000,"serviceDeskId":2,"name":"EGIS Support","description":"<p>Stelle eine EGIS Anfrage</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"64","name":"Artikelfragen","descriptionHtml":"","callToAction":"Artikelfragen","introHtml":"<p>Anmerkungen/Anfragen zu Artikeln</p>","icon":10466,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"86","name":"Artikelkorrektur","descriptionHtml":"","callToAction":"Artikelkorrektur","introHtml":"<p>Falsche PCS-Bezeichnung, Hersteller, Warengruppe oder Duplikate</p>","icon":10469,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4],"key":""},{"id":"89","name":"Berechtigungen für die ISA App","descriptionHtml":"","callToAction":"Berechtigungen für die ISA App","introHtml":"","icon":10471,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[3],"key":""},{"id":"75","name":"Bestellfehler/Bestellrückfragen","descriptionHtml":"","callToAction":"Bestellfehler/Bestellrückfragen","introHtml":"<p>Gibt es Probleme mit einer Bestellung oder Rückfragen?</p>","icon":10466,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"62","name":"Content Fehler","descriptionHtml":"","callToAction":"Content Fehler","introHtml":"<p>1WorldSync oder ICECAT Fehler, fehlerhafter Lieferantencontent oder Bilder</p>","icon":10470,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4],"key":""},{"id":"92","name":"Distributor Bugfixing","descriptionHtml":"","callToAction":"Distributor Bugfixing","introHtml":"<p>Technische Anfragen zu Preislisten, zur Orderschnittstelle, API Calls u. v. a. m.</p>","icon":10476,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[15],"key":""},{"id":"90","name":"Distributor Feature Anfrage","descriptionHtml":"","callToAction":"Distributor Feature Anfrage","introHtml":"<p>Integration von Funktionen, die den Partner im Bestellprozess unterstützen oder andere</p>","icon":10623,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[15],"key":""},{"id":"65","name":"EGIS Bugs","descriptionHtml":"","callToAction":"EGIS Bugs","introHtml":"<p>Ständige oder temporäre Bugs in den EGIS-Funktionen</p>","icon":10476,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"66","name":"Feature-Request","descriptionHtml":"","callToAction":"Feature-Request","introHtml":"<p>Wünsche zur Funktionserweiterung des EGIS</p>","icon":10550,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"67","name":"Fehler Schnittstelle","descriptionHtml":"","callToAction":"Fehler Schnittstelle","introHtml":"<p>Diverse Fehler der Schnittstelle/Datenexport</p>","icon":10469,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"68","name":"Funktionen","descriptionHtml":"","callToAction":"Funktionen","introHtml":"<p>Fragen zu Funktionen im EGIS</p>","icon":10466,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"83","name":"PCS-Artikel anlegen","descriptionHtml":"","callToAction":"PCS-Artikel anlegen","introHtml":"<p>Soll ein neuer PCS-Artikel angelegt werden?</p>","icon":10550,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"69","name":"Probleme mit Zugangsdaten","descriptionHtml":"","callToAction":"Probleme mit Zugangsdaten","introHtml":"<p>Hast du Probleme beim Login oder fehlende Berechtigungen?</p>","icon":10518,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"70","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"<p>Rückfragen zu RMA-Anträgen</p>","icon":10466,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"73","name":"Schnittstellen Anfragen","descriptionHtml":"","callToAction":"Schnittstellen Anfragen","introHtml":"<p>Anfragen zum Datenexport oder der EGIS Integration</p>","icon":10466,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"84","name":"Sonstige Content Anfragen","descriptionHtml":"","callToAction":"Sonstige Content Anfragen","introHtml":"<p>Sonstige Content Anfragen</p>","icon":10467,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[4],"key":""},{"id":"74","name":"Sonstige Support Anfragen","descriptionHtml":"","callToAction":"Sonstige Support Anfragen","introHtml":"<p>Sonstige Fragen</p>","icon":10466,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"72","name":"UPS-Leistung","descriptionHtml":"","callToAction":"UPS-Leistung","introHtml":"<p>Buchungen/Fragen zu UPS</p>","icon":10466,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"88","name":"E-Mail Anfrage","descriptionHtml":"","callToAction":"E-Mail Anfrage","introHtml":"","icon":10492,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"240","name":"ERP Interne Anfrage","descriptionHtml":"<p>Wähle die passende ERP Lösung aus und geh die Punkte aus der Checkliste durch.<br> Schreibe bitte eine möglichst genaue Fehlerbeschreibung und ergänze wenn möglich auch mit Screenshots</p>","callToAction":"ERP Interne Anfrage","introHtml":"<p>ERP und Datapack Anfragen, Anbindungswünsche</p>\n<p>Dieser Anfragetyp sollte bei der systematischen Überprüfung und Fehlerbehandlung der jeweiligen ERP Lösung gewählt werden.<br> Sie kann auch gewählt werden wenn Wawi Hersteller ihr System an EGIS anbinden möchten.</p>","icon":10615,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[],"key":""},{"id":"151","name":"Meine Daten ändern","descriptionHtml":"","callToAction":"Meine Daten ändern","introHtml":"<p>Möchtest Du eine neue Adresse, E-Mail oder andere Stammdaten eingeben?</p>","icon":10515,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[],"key":""},{"id":"274","name":"Sonstige Support Anfragen","descriptionHtml":"","callToAction":"Sonstige Support Anfragen","introHtml":"","icon":10466,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"119","name":"UK emailed request","descriptionHtml":"","callToAction":"UK emailed request","introHtml":"","icon":10492,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"EGIS Support"},{"id":4,"name":"Content Feedback"},{"id":15,"name":"Lieferanten Anfragen"}],"orderMapping":{"4":[83,86,62,84],"3":[69,75,67,64,70,68,65,66,73,72,89,74],"15":[92,90]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ER","userLanguageHeader":"Brauchst du Hilfe oder Unterstützung? Hier kannst du Anfragen an den Support und das Content Management senden.","userLanguageMessageWiki":"<p><b>Support Tel.:</b> 05207 / 9299-333</p>\n<p>Im EGIS gibt es zahlreiche Beiträge, die dir helfen können:<br> <a href=\"https://egis-online.de/cgi-bin/WebObjects.exe/EGIS.woa?page=WPHelpAndInstructionPage\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EGIS Hilfe und Anleitungen</a></p>","defaultLanguageHeader":"Brauchst du Hilfe oder Unterstützung? Hier kannst du Anfragen an den Support und das Content Management senden.","defaultLanguageMessage":"*Support Tel.:* 05207 / 9299-333\n\nIm EGIS gibt es zahlreiche Beiträge, die dir helfen können:\n[EGIS Hilfe und Anleitungen|https://egis-online.de/cgi-bin/WebObjects.exe/EGIS.woa?page=WPHelpAndInstructionPage]","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDBmZGNhZC0wMGExLTQzNzMtYTVhZi1hMjVlYTM0NjhlNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTQyMjAyNjIsIm5iZiI6MTcxNDIxOTA2Mn0.0AL1oJFZYov1XFXDrdJbhrUgyOVwEHctAMRaBexe7f4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"700fdcad-00a1-4373-a5af-a25ea3468e76","tokenDurationInMins":20}},"reqCreate":{"id":69,"projectId":10000,"form":{"name":"Probleme mit Zugangsdaten","descriptionHtml":"","callToAction":"Probleme mit Zugangsdaten","intro":"<p>Hast du Probleme beim Login oder fehlende Berechtigungen?</p>","instructions":"","icon":10518,"iconUrl":"https://synaxon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10078","fieldConfigId":"10182","label":"Partnernummer","description":"Deine Partnernummer siehst du jederzeit rechts in der Navigationsbar im EGIS.","descriptionHtml":"<p>Deine Partnernummer siehst du jederzeit rechts in der Navigationsbar im EGIS.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10071"],"values":[{"value":"10063","label":"Artikel Content Fehler","selected":false,"children":[]},{"value":"10077","label":"Artikelkorrektur","selected":false,"children":[]},{"value":"10069","label":"Bestellfehler / Fragen über Bestellungen","selected":false,"children":[]},{"value":"10081","label":"Bugfixing","selected":false,"children":[]},{"value":"10062","label":"Contentfehler","selected":false,"children":[]},{"value":"10079","label":"Distributor Feature Anfrage","selected":false,"children":[]},{"value":"10098","label":"E-Mail Anfrage","selected":false,"children":[]},{"value":"10065","label":"EGIS Bugs","selected":false,"children":[]},{"value":"10066","label":"EGIS Integration Fehler","selected":false,"children":[]},{"value":"10067","label":"Feature Anfrage","selected":false,"children":[]},{"value":"10072","label":"Fragen über Produkten","selected":false,"children":[]},{"value":"10068","label":"Funktionen","selected":false,"children":[]},{"value":"10061","label":"PCS Artikel anlegen","selected":false,"children":[]},{"value":"10071","label":"Probleme mit Zugangsdaten","selected":false,"children":[]},{"value":"10073","label":"RMA","selected":false,"children":[]},{"value":"10064","label":"Sonstige Content Anfragen","selected":false,"children":[]},{"value":"10070","label":"Sonstige Support Anfragen","selected":false,"children":[]},{"value":"10075","label":"Support bei der ISA App","selected":false,"children":[]},{"value":"10076","label":"UPS Service","selected":false,"children":[]},{"value":"10074","label":"Vertrieb Anfragen","selected":false,"children":[]},{"value":"10080","label":"Weiterentwicklung bestehender Anbindungen","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","fieldId":"customfield_10107","fieldConfigId":"10213","label":"Region","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10342","label":"DE","selected":false,"children":[]},{"value":"10343","label":"UK","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/69","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/69","calendarParams":{"firstDay":1,"date":"2024-04-27T13:57:42+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDBmZGNhZC0wMGExLTQzNzMtYTVhZi1hMjVlYTM0NjhlNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTQyMjAyNjIsIm5iZiI6MTcxNDIxOTA2Mn0.0AL1oJFZYov1XFXDrdJbhrUgyOVwEHctAMRaBexe7f4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"700fdcad-00a1-4373-a5af-a25ea3468e76","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}